Returns & Exchanges
At LightBurn Software, we want to ensure you are completely satisfied with your purchase. If you encounter any issues with your software license or hardware products, we offer a 30-day window for returns and technical support resolutions.
Contact Support
Email our support team with your order number and a detailed description of the issue to initiate a return or license deactivation.
Verification and Troubleshooting
Our technicians will review your request to determine if the issue can be resolved through a software update or configuration adjustment.
License Deactivation
For software returns, you must follow the provided instructions to deactivate the license key on all registered machines before a refund is processed.
Refund Processing
Once deactivation is confirmed or hardware is received at our facility, we will issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing