Frequently Asked Questions
Everything you need to know about LightBurn software and hardware.
How do I receive my license key after purchase?
Your license key will be sent automatically to the email address provided during checkout. Please check your spam folder if it does not arrive within 10 minutes.
Can I use LightBurn on more than one computer?
Yes, a standard LightBurn license allows you to activate the software on up to two computers simultaneously, such as a design laptop and a workshop PC.
What is your return policy for software licenses?
We offer a 30-day free trial so you can test the software before buying. Once a license key has been issued and activated, we generally cannot offer refunds.
Do you ship physical products internationally?
Yes, we ship hardware accessories and camera kits worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How do I renew my license for updates?
Your license is permanent for the version you purchased. To receive updates after the first year, you can purchase a one-year maintenance renewal through our store.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.